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HR Productive Marketplace – Seller Policy

This Seller Policy outlines the expectations, responsibilities, and standards for individuals and organizations offering products through the HR Productive Marketplace. By listing or selling any product through HR Productive, you agree to comply with this policy and all applicable Canadian laws and regulations.

1. Selling Basics

a. What Can Be Sold

HR Productive is a professional marketplace designed for human resources content and services. Sellers may offer:

  • HR policies, templates, and frameworks
  • Employee handbooks and workplace guides
  • Checklists, toolkits, and forms
  • Training materials (eLearning, SCORM, presentations, PDFs)
  • Compliance-related documentation aligned with Canadian legislation
  • HR consulting resources and digital products

All products must be:

  • Created, owned, or properly licensed by the seller
  • Accurate, professional, and relevant to HR or workplace compliance
  • Suitable for use within Canadian workplaces (or clearly labelled otherwise)

Sellers must provide:

  • Clear and accurate descriptions of the product
  • Details on how the product was created
  • Any applicable disclaimers (e.g., “template only – not legal advice”)
  • Disclosure if AI-assisted content was used

b. Prohibited Items

The following are not permitted on HR Productive:

  • Content that violates intellectual property rights
  • Misleading, false, or plagiarized materials
  • Generic resold content without modification or value-add
  • Content that promotes discrimination, harassment, or illegal activity
  • Listings that do not provide a tangible product (digital or physical)

HR Productive reserves the right to remove any listing that violates these standards.

c. Managing Your Seller Account

Your seller profile represents your professional reputation. You agree to:

  • Provide accurate and truthful information
  • Maintain up-to-date product listings
  • Ensure all content reflects professional HR standards
  • Clearly disclose collaborators or contributors, if applicable

You must not:

  • Attempt to manipulate marketplace rankings
  • Create duplicate accounts for unfair advantage
  • Conduct transactions outside the HR Productive platform

d. Seller Standards

By selling on HR Productive, you agree to:

  • Comply with all applicable Canadian laws, including employment and privacy legislation
  • Ensure content aligns with current standards (e.g., Ontario, federal, or provincial compliance where applicable)
  • Deliver high-quality, usable, and clearly structured materials

e. Fees and Payments

HR Productive may charge fees for:

  • Listing products
  • Marketplace transactions
  • Promotional or featured placements

All applicable fees will be clearly communicated.

2. Community Standards

a. Content Creation and Uploading

You may upload materials such as documents, presentations, videos, and templates. All content must:

  • Be professional and appropriate for workplace use
  • Not contain offensive, discriminatory, or harmful language
  • Not infringe on copyrights or trademarks
  • Not be deceptive or misleading

b. Privacy and Personal Information

Sellers are responsible for protecting personal information in accordance with Canadian privacy laws, including:

  • Personal Information Protection and Electronic Documents Act (PIPEDA)

You must:

  • Only collect information necessary for transactions
  • Not use buyer information for unauthorized marketing
  • Protect all personal data from misuse or disclosure

c. Communication Standards

Professional communication is required at all times.

You must not:

  • Send spam or unsolicited promotions
  • Harass or intimidate users
  • Share contact information to bypass the platform

All interactions should reflect HR Productive’s commitment to respectful workplace practices.

3. Orders, Feedback, and Disputes

a. Product Delivery

Sellers must:

  • Deliver digital products promptly upon purchase
  • Ensure files are functional and accessible
  • Provide clear instructions where required

b. Customer Support

You are expected to:

  • Respond to inquiries in a timely and professional manner
  • Address issues or concerns fairly
  • Provide reasonable support for your products

c. Reviews and Feedback

Buyers may leave reviews based on their experience.

Reviews must:

  • Be honest and relevant
  • Not contain offensive or misleading content

Sellers may respond professionally to feedback but must not attempt to manipulate ratings.

d. Dispute Resolution

If a dispute arises:

  • Sellers should first attempt to resolve the issue directly
  • HR Productive may step in if a resolution cannot be reached
  • Refunds or corrective actions may be required

4. Account Integrity and Enforcement

HR Productive may take action if a seller:

  • Violates this policy
  • Provides low-quality or misleading content
  • Fails to meet service expectations

Actions may include:

  • Listing removal
  • Account suspension
  • Permanent removal from the platform

5. Final Notes

HR Productive is committed to building a trusted, professional HR marketplace across Canada. Sellers play a key role in maintaining quality, compliance, and integrity.

By participating, you agree to uphold these standards and contribute positively to the HR community.